Monitoring Phones with The Observer℠

The Observer℠ live call monitoring module provides useful views of current and recent calling activity at an agency or selected facility and on all phone stations defined in The ENFORCER®. The Observer℠ module is provided through integrated digital recording of every call made through The ENFORCER® system.

You can access all functions discussed in this chapter by clicking the Monitor tab.

• What The Observer℠ looks like and how to use it.
• How to customize the view of in-progress and recent calls.
• How to listen to calls.
• How to perform security-related tasks, including cutting off a call, disabling a phone station, re-enabling a phone station, and barging in on a call.
• How to generate a geographical map showing the locations of called parties.
• How to access and use a rotating view of inmate calls in progress and listen to all or a portion of each call.