Overview

Inmate Enrollment

Enrollment is the process by which an inmate is identified to The ENFORCER® and is registered to use The ENFORCER® IVR to make phone calls to parties outside of the correctional facility.

Overview

The term inmate enrollment refers to an initial call that is placed by an inmate to The ENFORCER®. Depending on the security standards implemented and ENFORCER® features installed at your facility, this enrollment call is used to accomplish one or more of the following requirements for inmates:

Select their own numeric passcode, which becomes all or part of the Personal Identification Number (PIN) they must enter to make calls.
Record their name for playback as part of a pre-recorded greeting to recipients of outbound calls.
Record their name for use as a security identification measure when placing outbound calls.

These enrollment tasks are handled according to the call flow shown here.

Although the actual enrollment processes are not discussed in detail in this section, they are referenced by certain information fields that are displayed on the Inmate Detail page. Therefore, it will be helpful if you are familiar with this term.

Table of Contents

Inmate Enrollment

Overview