The Verifier℠

The Verifier℠ is an optional inmate voice verification module in The ENFORCER® that matches an inmate’s voiceprint with their spoken voice at the beginning of each phone call. The voiceprint for an inmate is completed through a mandatory enrollment process, which may take place in one of two ways:

• During the initial setup of The Verifier℠ at a facility, incumbent inmates must enroll in a designated area.
• During intake for a new inmate, the inmate must enroll as part of the intake process.

The Verifier℠ requires each inmate to speak a phrase before placing a call to an outside party. For the inmate to place the call, the inmate’s spoken voice must match the voiceprint stored in The ENFORCER®.

If The Verifier℠ is activated at your facility or site, The Imposter℠ is another optional ENFORCER® feature that provides real-time analytics for voices other than the PIN-authorized inmate. For more information on The Imposter℠, click here.

The inmate must complete an initial self-enrollment process to store a usable voice print in The ENFORCER® prior to placing any calls. The inmate follows the phone prompts to complete this process by selecting the Press 2 to enroll prompt when attempting to place a call. Next, the inmate must speak the phrase United States of America three times for The ENFORCER® to record and store a voice print.

Following activation of The Verifier℠, the Voice Verification pane will be displayed on the Inmate Detail page, and the mode is set to Enabled as shown in the following example.

Following a successful enrollment by an inmate, the inmate’s status automatically changes to Enrolled in the Voice Verification pane, as seen in the following example. The inmate must speak the phrase United States of America at the beginning of each call to place the call to an outside party.

Additionally, a button is displayed in the Voice Verification pane after the inmate has enrolled, as shown in the example below. enables you to listen to the voice recording created by the inmate while enrolling for The Verifier℠.

The information in the bottom half of the Voice Verification window pertains to the inmate’s enrollment and usage of The Verifier℠, as shown in the red box in the following example.

The Verifier℠ dialog box enables you to accomplish several tasks:

• Change an inmate’s Mode or Status in The Verifier℠, as discussed on the following page.
• Click the to listen to (playback) the recording made by the inmate during voice enrollment.
• Select ‘Force Re-Enroll’ from the Status drop-down list to force the inmate to re-enroll, which may require facility assistance.
• Monitor the number of times that the inmate has been required to make multiple attempts to pass voice verification (i.e., speak the required phrase) to place a call, as well as the number of times the inmate failed the voice verification (i.e., The ENFORCER® did not get a match on the inmate’s voice to the voice print after three attempts by the inmate).

The following table describes each drop-down option and field in the Voice Verification pane, how it affects how voice verification functions for the inmate, and the circumstances under which you should change a drop-down value for Mode or Status.

In the Voice Verification pane on the Inmate Detail page, an ENFORCER® user can change either or both the Mode and Status fields. The following table describes the effect of the various combinations of Mode and Status.

From the Call Records page, you can obtain The Verifier℠ pre-call verification (PCV) status, the pass/fail information, by adding the column PCV Result to the search results using Change Columns and selecting the PCV Result checkbox.

After you perform these tasks, a PCV Result column is displayed on the Call Records search results page.

The following table describes the result codes that may be displayed in the PCV Result column after a Call Records search has been performed. The number of codes displayed for a given call indicates how many voice verification attempts the inmate made.