The Inmate Detail Page

The Inmate Detail page is divided into panes that represent logical groups of information about the inmate. The following article describes the purpose of each pane on the Inmate Detail page.

Allows users to search for a specific Inmate Detail Record, add notes, share inmate details, and review the inmate call records.

Displays inmate-specific information and is the most frequently used pane for users when manually creating a new Inmate Detail page or updating inmate information. For information on manually creating the Inmate Detail page, see Creating an Inmate Detail Page.

Click on any of the hyperlinks to go immediately to the section needed. Click to return to the top of the page. Click to choose which sections of the page to display.

Displays all rules related to inmate calling privileges.

Lists dates and times for significant calling events such as the last attempted call, the last successful call, the last rejected call, the last failed call, and the last bad PIN entered. This section also lists the inmate's last activation and last release.

Displays the balance for the inmate funding account set up for inmate calls. Click the button for the funding account to open the Account page in a separate tab. If the inmate has a trust account and we receive the information from the agency, that balance can also be displayed. For information about Inmate Accounts, see Inmate Accounts.

This is displayed if your Agency has an inmate voice verification tool activated such as The Verifier^SM. This section includes the activation status of The Verifier^SM, the inmate's current enrollment status, and verification statistics. For information about The Verifier^SM, click here.

Is displayed only if your agency uses service classes to assign bundled privilege/restriction groups related to inmate calling and video visitation.

Enables you to define a new alert recipient and select an alert type to trigger notification of inmate calls, account funding, scheduled visits, and connected visits. This section also displays all currently defined alerts.

Is displayed only when you have Extended Information fields visible. To make this feature available, contact an ICS System Administrator to configure the Extended Information fields you would like to include and assign access at your facility. An example of some information that can be included is shown below. There are many choices not included in this example.

Displays details about any current or upcoming suspensions of calling privileges imposed on the inmate. You can also click Add Suspensions to initiate a new suspension or click History to access the inmate's suspension history.

If Inmate PAN Registration is activated for the Agency, this section displays details on the Personal Allowed Numbers (PANs) and blocked numbers currently defined for the inmate. If Inmate PAN Registration is not activated for the Agency, this section displays only blocked numbers currently defined for the inmate. Click Edit PANs to add, edit, or delete a PAN. Click PDF Report to view the Inmate PAN List. Click History to access the inmate's PAN history.

Displays every note associated with this inmate. This includes notes created automatically when information on the Inmate Detail page is changed. This also includes notes created manually on the Inmate Detail page or Call Records page and notes created during an audio recording or video.

An authorized user can access a change history log for an inmate record (the Inmate Detail page) by clicking the History button at the top of the Inmate Detail page for the desired inmate.

The History page is opened in a new browser tab, as shown in the following example. This page displays a detailed line item for each change made to an inmate record, including user changes and changes applied by a Jail Management System feed, where applicable.

To save information shown on the History page, click either Export or Print. If you click Export, the file may display in minimized format at the bottom of your screen, or you may have to select what you want to do with the file. If you click Print, a standard print dialog opens where you can print the displayed History.