Outside Callers Dial Into The ICS Attendant℠ IVR

ICSolutions® offers The Attendant℠ IVR, which is an informational IVR system to provide both public and inmate callers with an automated method to retrieve information. This system provides access to basic facility information, such as location, visitation hours, etc. At agencies where an appropriate interface can be configured with the agency Jail Management System, additional inmate-specific information can be accessed, such as upcoming court dates, bond amounts, release dates, etc.

The Attendant℠ IVR system also provides public callers access to the ICSolutions® payment systems, which enable funding of both Prepaid and Inmate Debit Calling accounts. Additionally, The Attendant℠ IVR can provide public callers access to the Inmate Voice Messaging system if available at the facility. This function enables Prepaid Calling account holders to leave voice messages for inmates.

All the aforementioned options can be consolidated for access through a single phone number that can be published on the facility website and in printed material available at the facility. One example of this would be the facility pointing its own dial-in phone number to this system. After this phone dial-in number has been activated for the facility, The Attendant℠ IVR can be accessed by any outside callers, including friends and family, as well as attorneys, bail bond companies, and law enforcement agencies.

This is the master menu for the ICS Attendant℠ IVR. The options available from this menu depend on which and how many ENFORCER® modules or functions are running at the agency or facility.

This call flow also incorporates one of the options in the ICS Attendant℠ IVR, which enables Prepaid Collect Account holders to access an automated system to deposit calling funds. The calling party can deposit funds into either their Prepaid Collect account or the inmate’s Debit Calling account.

Selected from the ICS Attendant℠ IVR Main menu, this option enables a Prepaid Collect Account holder to leave voice mail messages for the inmate associated with this account.

The menu options and detailed information provided on this menu are examples only, which are based on information that has been customized for an agency currently running The ENFORCER® platform. All presented information can be customized to accommodate specific agency requirements, including:

• The order of the options available in a menu.
• The position of a given option. For example, in a menu or submenu.
• The exact text of the prompts/messages played to the calling party.

The call flow for this option is not customizable. However, the informational messages played to the calling party are customizable. The informational messages in this call flow are examples only.

The menu options and detailed information provided on this call flow are examples only and are customizable.

The menu options and detailed information provided on this call flow are examples only and are customizable.

The menu options and detailed information provided on this call flow are examples only and are customizable.