Enforcer
4 Login
4.1 How to Log In to The ENFORCER®
4.2 How to reset a forgotten password
4.3 How to change your password
4.4 How to change an expired password
4.5 Single Sign On
4.6 Multi–factor authentication
5 Inmate Information
5.1 What is Inmate Enrollment
5.2 Creating an Inmate Detail Page
5.3 Finding an Inmate Detail Page
5.4 The Inmate Detail Page
5.5 Personal Allowed Numbers (PAN) List
5.6 Inmate Messaging™
5.7 The Communicator℠
5.8 Seal Inmate Information
5.9 Inmate PAN Registration
6 Inmate Identity Validation
6.1 Inmate PIN and Passcode
6.2 The Verifier℠
6.3 The Imposter℠
7 Inmate Accounts
7.1 Debit Accounts
7.2 Debit / Commissary Transfers
7.3 Debit Card Accounts
7.4 Prepaid Collect Accounts
7.5 Collect Accounts
7.6 Prepaid Deposit Search
8 Inmate Calls
8.1 About the IVR Systems
8.2 Call Flow Diagrams Legend
8.3 The ENFORCER® Inmate IVR – Main Menu
8.4 Inmate Calls to Outside Parties
8.5 Inmate Calls to The ENFORCER® Inmate IVR
8.6 Outside Callers Dial–in to The ICS Attendant℠ IVR
8.7 User Dial–In to The ENFORCER® Inmate IVR
9 Global Numbers
9.1 Finding a Number Detail Record
9.2 Working With Search Results
9.3 Creating a New Number Detail Record
9.4 Customizing a Called Party Number
9.4.1 Customizing a Number Using Editable Fields
9.4.2 Setting a Number for Site-Specific Use
9.4.3 Grouping a Number by Category
9.4.4 Setting Up an Attorney Number
9.4.5 Setting Alerts for a Global Number
9.4.6 Customizing a Number by Billing Type
9.4.7 Setting or Changing a Block Placed on a Number
9.4.8 Customizing a Number Using Features
9.4.9 Setting Alerts for a Number
9.4.10 Sharing Call Records for a Number
9.4.11 Setting Do Not Record for an Outdialed Informant Call
9.4.12 Defining and Customizing a Wildcard Number
9.4.13 Viewing or Adding Notes to a Number Detail Record
9.4.14 Viewing a Number Detail Page Change History
9.4.15 Viewing Call Records for a Global Number
9.5 The Global Numbers Library and the Inmate PAN List
9.6 Number Detail
9.7 Attorney Registration
10 Monitoring Phones with The Observer℠
10.1 The Observer℠
10.2 View Customization Options
10.3 Interpreting Displayed Results in The Observer℠
10.4 Viewing Call Details in The Observer℠
10.5 Performing Actions on Displayed Calls/Stations
10.6 Using The Observer℠ Map Functions
10.7 Monitoring Live Recordings Using the Carousel℠
11 Call Detail
11 Call Detail - Staging
11.1 Call Records - Use with Call Detail
11.1 Call Records - Use with Call Detail - Staging
11.1 Call Records - TEMPORARY this temporarily replaces Call Detail
11.1.1 Performing a Call Records Search
11.1.1 Performing a Call Records Search - Staging
11.1.1 This is included in the TEMPORARY Call Records page!!!!!
11.1.2 Performing a Wildcard Search
11.1.2 Performing a Wildcard Search - Staging
11.1.2 Performing a Wildcard Search - TEMPORARY
11.1.3 Limiting a Search Using Phone and Call Criteria
11.1.3 Limiting a Search Using Phone and Call Criteria - Staging
11.1.3 Limiting a Search Using Phone and Call Criteria - TEMPORARY
11.1.4 Saving Search Criteria for a Future Search
11.1.4 Saving Search Criteria for a Future Search - Staging
11.1.4 Saving Search Criteria for a Future Search - TEMPORARY
11.1.5 Working with Search Results
11.1.5 Working with Search Results - Staging
11.1.5 Working with Search Results - TEMPORARY
11.1.6 Customizing Information for Search Results
11.1.6 Customizing Information for Search Results - Staging
11.1.6 Customizing Information for Search Results - TEMPORARY
11.1.7 Playing a Call Recording
11.1.7 Playing a Call Recording - Staging
11.1.7 Playing a Call Recording - TEMPORARY
11.1.8 Listening to Selected Call Recordings Using the Carousel℠
11.1.8 Listening to Selected Call Recordings Using the Carousel℠ - Staging
11.1.8 Listening to Selected Call Recordings Using the Carousel℠ - TEMPORARY
11.1.9 Exporting and Printing Call Records
11.1.9 Exporting and Printing Call Records - Staging
11.1.9 Exporting and Printing Call Records - TEMPORARY
11.1.10 Sharing Selected Call Records with Another User
11.1.10 Sharing Selected Call Records with Another User - Staging
11.1.10 Sharing Selected Call Records with Another User - TEMPORARY
11.1.11 Emailing Call Recordings
11.1.11 Emailing Call Recordings - Staging
11.1.11 Emailing Call Recordings - TEMPORARY
11.1.12 Specifying a Maximum Size for Email Attachments
11.1.12 Specifying a Maximum Size for Email Attachments - Staging
11.1.12 Specifying a Maximum Size for Email Attachments - TEMPORARY
11.1.13 Burning Call Recordings
11.1.13 Burning Call Recordings - Staging
11.1.13 Burning Call Recordings - TEMPORARY
11.1.14 Downloading Call Recordings
11.1.14 Downloading Call Recordings - Staging
11.1.14 Downloading Call Recordings - TEMPORARY
11.2 Using Firecracker for Saving or Burning Call Recordings
11.2 Using Firecracker for Saving or Burning Call Recordings - Staging
11.3 Post-Firecracker File Usage
11.3 Post-Firecracker File Usage - Staging
11.4 Call Alerts
11.4 Call Alerts - Staging
11.5 Call Analysis℠
11.5 Call Analysis℠ - Staging
11.6 Notes
11.6 Notes - Staging
11.7 Bail Bond Round Robin
11.7 Bail Bond Round Robin - Staging
11.8 Carousel℠
11.8 Carousel℠ - Staging
11.9 The Analyzer℠
11.9 The Analyzer℠ - Staging
11.10 The Word Detector℠
11.10 The Word Detector℠ - Staging
12 Web Player
12.1 Web Player Functions
12.2 Working with Saved Segments
12.3 Downloading a Recording
13 ENFORCER® Reports
13.1 ENFORCER® Scheduled Reports
13.2 ENFORCER® Report Groups
13.3 ENFORCER® Report Descriptions
12 Site Administration
12.1 Users
12.2 Roles
12.3 Phone Schedule
12.4 Commissary Schedule
12.5 Phone Station Shutdown
12.6 Phone Disable
12.7 Station Edit
12.8 Change Inmate ID
12.9 Manage Inmate Records
12.10 Enrollment Administration
12.11 Message of the Day (MOTD) Administration
12.12 The Communicator℠ Administration
12.13 Sexual Abuse Reporting Options
12.14 The Informer℠ Administration
12.15 High-Profile Inmate Administration
13 Investigative Suite
13.1 The Verifier℠
13.2 The Imposter℠
13.3 The Observer℠
13.4 The Carousel℠
13.5 The Word Detector℠
13.6 Call Analysis℠
13.7 The Analyzer℠
13.8 The ENFORCER® Investigative Suite℠ Graphical View
Site Admin
1 The ENFORCER® Site Administrator Guide
1.1 The ENFORCER® Site Administrator Role
User Roles
15 User Roles
15# Sys Admin
15# Site Admin
15# Site User
15# Investigator
15# Booking
15# Monitor
15# Visitor Admin
15# Visitor Monitor
15# Visitor Sched Admin
15# Visitor Sched
Role-Based Documentation
16 The ENFORCER® Role-based Documentation
16.1 Site User
16.2 Investigator
16.3 Monitor
16.4 Reports
16.5 Accounting
16.6 Booking
Investigative Suite
How To Guide